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- Before sending the item back, please e-mail us at Info@WoofCycle.com or call us at (855) 408-9663 and explain the reason you want to return the item. A “Return Authorization Number” (RA#) will then be issued.
- Fill out the Return Authorization Form (Click Here to print out the form).
- PACK IT – In packing the returned item, include a copy of the original purchase receipt and RA form which has been completely filled out. (NOTE: NO returns will be accepted or processed unless accompanied by a valid RA# form and copy of the original date receipt).
- SEND IT – All return items must be sent prepaid and insured. Items sent by COD, “freight collect” or “third party” will NOT be accepted. IF sent by USPS Mail, it must be sent registered return receipt or insured.